willi (автор тем)

Hi guys,

the client 2008 and windows 7 show some weird clipboard behaviour. Try the follwoing

1. start client 2008 (SP30 - SP39)
2. copy some text into your clipboard
3. open any form (ticket, problem, change, ...)
4. doubleclick on a field label
5. paste the content of your clipboard into any field

=> the former content of your clipboard has been replaced by the name of the label from step 4.

any ideas?

willi

Hello all,

I've been working with HPSD45 for quite a long time. In comparison to other ITSM products SD is still an outstanding piece of software concerning stability, performance and functionality. But sometimes there are limitatioons I'd like to overcome.

By coincidence I found that forum und thanks to translation tools I'm able to understand most of the content eventhough some translations make me smile

My question to the members of the forum is the following:
In the service call form there is a funtion called "services used by customer".

I know that the query behind that function is somewhere hardcoded. Do you know if that query is customizable in any way.The goal would be to replace the original query with an own query which shows only services which have a custom attribute set or which are directly related to the users organization

Thanks for your thoughts

BR
willi