Hello all,
I've been working with HPSD45 for quite a long time. In comparison to other ITSM products SD is still an outstanding piece of software concerning stability, performance and functionality. But sometimes there are limitatioons I'd like to overcome.
By coincidence I found that forum und thanks to translation tools I'm able to understand most of the content eventhough some translations make me smile
My question to the members of the forum is the following:
In the service call form there is a funtion called "services used by customer".
I know that the query behind that function is somewhere hardcoded. Do you know if that query is customizable in any way.The goal would be to replace the original query with an own query which shows only services which have a custom attribute set or which are directly related to the users organization
Thanks for your thoughts
BR
willi
I've been working with HPSD45 for quite a long time. In comparison to other ITSM products SD is still an outstanding piece of software concerning stability, performance and functionality. But sometimes there are limitatioons I'd like to overcome.
By coincidence I found that forum und thanks to translation tools I'm able to understand most of the content eventhough some translations make me smile
My question to the members of the forum is the following:
In the service call form there is a funtion called "services used by customer".
I know that the query behind that function is somewhere hardcoded. Do you know if that query is customizable in any way.The goal would be to replace the original query with an own query which shows only services which have a custom attribute set or which are directly related to the users organization
Thanks for your thoughts
BR
willi